Gandimail Incident

We experienced an outage on the Gandi mail platform this morning. The outage was due to human error, rather than any failure of equipment or software. 

Here is the timeline (in UTC):

14:57 – A human error was made that introduced a problem for customers connecting to Gandi’s email infrastructure. 

15:00 – Notification of the outage posted to Gandi’s web site

15:06 – Physical connectivity restored. One machine unresponsive. 

15:23 – Full connectivity and machine function restored. 

In summary, some 15,975 mailboxes were not accessible for checking received messages or sending emails from 14:57 to 15:23 UTC. No data was lost. 

We apologize for any inconvenience this incident may have caused.