Incident affecting GandiMail and DNS provisioning
As previously reported, an incident on our database infrastructure caused misbehavior on our GandiMail and DNS provisioning services.
- Difficulties accessing GandiMail mailboxes caused by random authentication failures
- Delayed creation of new GandiMail mailboxes
- DNS provisioning was not effective until 10am PDT
- Wednesday, 8 May 10pm PDT: A bug in our infrastructure caused a database slowdown, causing some operations to stall.
- Thursday, 12pm PDT: The problem was acknowledged, delayed by human error
- 1am PDT: GandiMail performance issues due to random login failures
- 10am PDT: DNS provisioning reestablished
Full functionality of GandiMail is expected to be restored by 12:30am PDT.