Incident in a Hosting Rack (resolved)

Nov 21, 2010  - written by  in Cloud

We have lost contact with a rack for the hosting service — our technical teams are on site to repair the issue.  As soon as we know if the problem is related to the network or the servers, we will migrate your server or reconnect the rack to reestablish service.

 

Please do not execute any operations on your server (stop/reboot) in the meantime, we will restart your server if necessary.

 

We apologise for any inconvenience caused.

 

Update: 13:00 CET (12:00 UTC) :  The servers are now reachable.  The brief outage was due to a partial electrical failure which is being investigated.  The outage only affected the network connectivity for the affected servers.