Introducing the new Gandi Mail

08.02.2017 - written by  in Domain names


Recently, we massively overhauled our Gandi Mail service on #gandiv5, with an aim to better adapt it to your needs, .

Following the announcement of our new webmail platform SOGo, which includes a calendar, a task list, an address book, and greater accessibility across platforms, and following the activation of Sieve rules — allowing you to manage filters and auto-replies — we are happy to introduce you to the new Gandi Mail service.

What’s new with Gandi Mail?

If you are familiar with Gandi Mail up until now, the basic email service included with a domain name has consisted of, since it’s inception, five mailboxes and 1 GB of disk space, with 1,000 mailboxes as well as additional disk space available with the purchase of a Mail Pack.

With the new Gandi Mail, though, that’s changing. The new service introduces two new kinds of mailboxes: Standard and Premium. This change primarily has to do with massively increasing the amount of disk space allowed per mailbox. While the old Gandi Mail had a 1 GB disk space quota for the entire service (whether that consisted of a single mailbox or the full five mailboxes), each Standard mailbox is allowed up to 3 GB of storage. Per mailbox. If you need more than 3 GB for a single mailbox, you can pay to upgrade it to a Premium mailbox, which has 50 GB of storage per mailbox.

The new Gandi Mail, then, consists of the following:

  • Two Standard type mailboxes, with 3 GB of disk space each, included with your domain
  • The option to subscribe to extra mailboxes, either as Standard (3 GB) or Premium (50 GB) mailboxes

What will happen to my five free mailboxes, then?

Don’t worry, we have you covered. All five free Gandi Mail mailboxes that you currently have from before will be converted to Standard mailboxes (each with 3 GB of storage space) for no charge.

If you want to take advantage of the new Gandi Mail, though, you’ll need to migrate your account to our new #gandiv5 platform, if you haven’t already of course. Once migrated, you just need to change over to the new Gandi Mail from your dashboard.

Please note: once you have switched over to the new Gandi Mail, you will no longer be able to renew your domain from our legacy platform (including via the API), or manage your email service from the legacy platform either.

You can then either use Roundcube, our current webmail platform at or you can of course use the new webmail platform, SOGo, which will also be available from the #gandiv5 dashboard.

Remember: the contacts that you have saved in Roundcube will not be automatically imported into SOGo. You’ll need to export them from Roundcube and import them into SOGo following the instructions in our online documentation.

How much will the extra mailboxes cost in the new Gandi Mail?

As stated above, the new Gandi Mail service included free with the purchase of a domain name now consists of 2 Standard mailboxes with 3 GB of storage each (previously, the free service consisted of five mailboxes sharing a total storage space of 1 GB).

We’re now selling additional mailboxes as Standard and Premium mailboxes, at the following rates:

  • $0.40* per Standard mailbox per month at A rates
  • $2.00** per Premium mailbox per month

(These are the prices at A rates. As with all our products, the pricing tiers decrease in price as you reach each progressive level of dollars spent).

As with the previous Mail Pack service, these additional mailboxes will still be linked to the domain name registration in the following ways:

  • the length of the subscription extends until the expiration date of the domain in question
  • they will be renewed along with your domain name
  • they have no commitment attached; even if you’ve purchased them for longer, you may choose to delete them and receive a pro-rated credit for the time not used

How to migrate to the new Gandi Mail

If you don’t specifically choose to migrate all or some of your mailboxes to the new Gandi Mail platform, nothing changes, even if you’ve already migrated your account to #gandiv5.

Once we’ve migrated every last customer to #gandiv5, if you haven’t already moved over to the new Gandi Mail platform as well, your mailboxes will automatically be converted to either Standard or Premium mailboxes, depending on how much disk space they each consume at that moment.

When you migrate your mailboxes, you’ll see a table summarizing the conversion of your mailboxes, which will allow you to see just how much of an improvement the new Gandi Mail is over the old.

Of course, we’re available to answer any questions you may have or to help walk you through the migration, either of your account or just of your mailboxes. Don’t hesitate to contact our Customer care team should you run into any problems, or just need a hand.

* in USD. Standard mailboxes are €0.35, £0.31, or NT$11 at A rates
** in USD. Premium mailboxes are €1.75, £1.57, or NT$63 at A rates

Leave a Reply


    Which storage size is the premium Mailbox ?

    “Premium (50 Gb)”
    “Premium mailbox, which has 5 Gb” ?

    P.S. change “nothing chnages”

      Sorry about this, it’s a typo. Premium Mailbox has 50Gb. Thanks for the heads up!


    Is it Gb (Gigabit) with small-case ‘b’ or GB (Gigabyte) with capital ‘B’?

      Gigabytes, sorry about this, I’ll correct.


    Its really a trade off between 5 mailboxs (1 GB) or 2 mailboxes ( 3gb each).

    I buy domains in gandi just because it has 5 mailboxs and its a killer feature if you ask me.

    New plans are less attractive, when compared to competation.


      For what it’s worth, we did make it easier for customers with existing mailboxes: anything you have currently under the previous service plan (5 mailboxes, 1 GB total space) will be converted into the new standard mailboxes. So if you have 3, 4 or 5 Gandi Mail mailboxes, you’ll get free Standard mailboxes (3 GB each) for free.


    Do you plan on introducing DKIM?


      It’s on our radar, definitely, but no timeframe for introducing DKIM at the moment. For now, SPF records for Gandi Mail are present by default in zone files.


    Any chance of Gandi Mail support for DIME (Dark Internet Mail Environment)?


      From looking on github, it seems like the DIME developers themselves admit to it not being stable, so, short answer is no, we won’t be implementing DIME anytime soon.

      That’s not to say we don’t support solutions to the security and privacy problems with email and internet messaging in general. One of our supported projects is caliopen: which I’d encourage you to check out. It’s not a different mail protocol, but when we’re talking about moving away from the existing email protocols for security and privacy reasons, something like this tool will be necessary to carry the general public at least through that transition. The privacy index is also a feature you might find interesting.


    The switch to the new SOGo / Gandi Mail looks like a big improvement and congratulations on launching it, however there are some points missing from the documentation which I hope can be added.

    For regular mailbox accounts, I find the aliases very useful. Is this feature also available on the new system?

    The ‘forwarding addresses’ function is also very useful, as it lets me set up admin@, abuse@ (etc…) ‘virtual’ accounts without needing to create a full mailbox account. Is this feature also available on the new system?

    Lastly, are there any changes at all to the IMAP/SMTP settings? I use a spare account for servers to email me in case of cron errors, will I have to edit anything on the server if I migrate that account?

    Overall the new Gandi Mail looks very good (and the pricing for extra mailboxes is very reasonable), but I cannot migrate without knowing the answers to the above questions. Please add them to your documentation.

      Hi Tom, thanks for your feedback!
      Regarding your questions: forward and aliases are still available, yes. And we’re not changing anything to the tech settings, so your automatic emails should work as usual.
      Feel free to contact us on if you want more details!


    In which country or countries are the data centers for Gandi Mail located?


      They are located in France.

    Diane kimantas

    I agree with the comments that losing the 5 mailboxes is a backwards move. Out of all my clients there is only one who required more email storage and that’s because her business requires huge attachments to be emailed.
    This change is wrapped up to sound better for the customer, but in fact for most it won’t be. Gandi however will gain. Not a great move


    I have just been looking at the beta SOGo webmail page. When I try to change the time zone from Europe/Paris to Europe/London the time does not change. London is still shown as 1 hour ahead of the actual time.


    Does the mailbox offer catch-all feature, where messages to misspelled email addresses don’t get rejected but instead get forwarded to a designated account? Thank you.


      No plans at the moment for a catch-all feature, no.